1. Introduction
ShiftReply ("we," "our," or "us") respects your privacy and is
committed to protecting your personal data. This Privacy Policy
explains how we collect, use, and safeguard your information
when you use our Service.
2. Information We Collect
2.1 Account Information
When you create an account, we collect:
- Name
- Email address
- Business name
- Phone number
- Payment information (processed by our payment provider)
2.2 Employee Data
You provide employee information including:
- Employee names
- Email addresses
- Availability responses
2.3 Usage Data
We automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and features used
- Time and date of access
3. How We Use Your Information
We use your information to:
- Provide and maintain the Service
- Send availability requests via email
- Process payments and manage subscriptions
- Send service updates and notifications
- Improve and optimize the Service
- Provide customer support
- Detect and prevent fraud or abuse
4. Information Sharing
We share your information only in the following circumstances:
4.1 Service Providers
We work with third-party providers to deliver the Service:
- Email Provider: To deliver email messages to
employees
- Payment Processor: To handle subscription payments
- Hosting Provider: To store and process data
4.2 Legal Requirements
We may disclose information if required by law, court order, or
legal process.
4.3 We Do NOT
- Sell your data to third parties
- Share data with advertisers
- Use data for purposes unrelated to the Service
5. Data Security
We implement industry-standard security measures including:
- Encrypted data transmission (SSL/TLS)
- Secure data storage
- Access controls and authentication
- Regular security audits
However, no method of transmission over the internet is 100%
secure. We cannot guarantee absolute security.
6. Data Retention
We retain your data:
- Account data: For the duration of your active subscription
- After cancellation: 30 days, then permanently deleted
- Payment records: As required by law (typically 7 years)
7. Your Rights
You have the right to:
- Access: Request a copy of your data
- Correction: Update or correct your information
- Deletion: Request deletion of your data
- Export: Download your data in a portable format
- Opt-out: Unsubscribe from marketing emails
To exercise these rights, contact us at [email protected]
8. Cookies
We use only essential cookies required for authentication and
session management. For more details, see our Cookie Policy.
9. Third-Party Links
Our Service may contain links to third-party websites. We are
not responsible for the privacy practices of these external
sites.
10. Children's Privacy
ShiftReply is not intended for users under 18 years of age. We do not
knowingly collect data from children.
11. International Data Transfers
Your data may be transferred to and processed in countries
outside your residence. We ensure appropriate safeguards are in
place for such transfers.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights
under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of data sales (we don't sell data)
- Right to non-discrimination for exercising your rights
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will
notify you of material changes via email or in-app notification.
Continued use of the Service constitutes acceptance of the
updated policy.
14. Contact Us
For questions or concerns about this Privacy Policy, contact us
at:
Email: [email protected]